At Cuteebuy, we aim to provide high-quality leather products and exceptional service. We understand that sometimes orders may need to be canceled or returned, and we’re here to make that process as smooth as possible.
Order Cancellation
- Before Shipment: If you wish to cancel your order, you can do so free of charge within 24 hours of placing the order. Please contact us at support@cuteebuy.in with your order details. Orders canceled after 24 hours may be subject to a processing fee of 10% of the total purchase amount.
- After Shipment: Unfortunately, once your order has been shipped, we cannot cancel it. However, you may return it in accordance with our return policy below.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, you can return it within 30 days of delivery.
- Eligibility for Returns:
- Items must be unused, in original condition, with all packaging and tags intact.
- Customized or personalized items cannot be returned unless defective or damaged.
- To initiate a return, please contact us at support@cuteebuy.in with your order number and reason for return. We will provide you with return instructions.
Refund Process
- Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
- Shipping Fees: Original shipping fees are non-refundable. You will be responsible for covering the return shipping costs unless the product was defective or damaged.
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order with photos and details of the issue. We will arrange a replacement or a full refund, including shipping fees.
Non-Returnable Items
- Gift cards
- Sale items (unless damaged or defective)
- Customized or personalized products
Contact Us
If you have any questions or need further assistance with cancellations or returns, please don’t hesitate to contact us at support@cuteebuy.in